Overview
My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
I don’t accept returns for:
- Personalized and custom orders (including custom colors on standard 3D printed products)
- Scratch & Dent and Factory Seconds products
- Downloadable software products and digital files (including but not limited to .STL files and .PDF files)
To complete your return, I require a receipt or proof of purchase. To satisfy this requirement, provide me with the order number and the email address attached to that order, or forward your order confirmation email to me once you’ve contacted me regarding your return.
I only issue partial refunds in certain situations:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery, based on the date the post office receives the item
Refunds
Once your return is received and inspected, I will email you to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund, in part or in full.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 14 business days. Some banks may take longer to process refunds once I submit the refund to them.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.
Sale items
I only refund sale items for the original purchase value, not the regular sale price of the goods.
Exchanges
I only replace items if they are defective or damaged. Send me an email to arrange return shipping, at my cost.
Sizing mistakes and changing your mind about what color you want does not qualify for an exchange.
Missing packages
In the case of missing or misdirected mail, the first thing you should do is check with your neighbors, or, if you live in an apartment, check with the apartment manager. If none of them have received your mail by accident, your mail carrier may remember whether they delivered your package.
Next, you could inquire with the Postmaster at your local Post Office. They will have a record of your package being processed, scanned, and loaded for delivery. The Postmaster can also confirm via GPS tracking that the package was scanned as “delivered” at your residence, instead of down the street or across town. You’ll need to provide them with the tracking number and the expected delivery address.
If the Postmaster confirms via GPS tracking that your package was delivered to your address, then this is likely a case of postal theft. The following three things should happen next:
- File a “Missing Mail Search Request” with the USPS through this website: www.usps.com/help/missing-mail.htm
- Report the suspected theft to the USPS Postal Inspectors by calling 877-876-2455 or online at www.uspis.gov
- File a police report with your local police office to report the theft.
As far as standard e-commerce policies are concerned, once a package is scanned as “Delivered”, I have fulfilled the order and have no obligation to compensate buyers for lost or stolen packages. However, I understand this is a frustrating situation, and can remake and replace your order once I receive a copy of either the theft report to the USPS Postal Inspectors or your local police theft report.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. I’ll email you a gift certificate once I receive your returned item.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should email me so that I can provide my mailing address, and so that I know to expect it. Please provide me with a tracking number when applicable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, and will not be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. I only ship exchanges after I receive and inspect any returned items.
If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. I can’t make any guarantees about receiving your package until the carrier labels it “Delivered” and I confirm receipt of it to you via email.
Still need help?
Contact me for questions related to refunds and returns.